Peers Hardy (UK) Limited's updated Privacy Notices can be accessed on the Peers Hardy website.
1.1 Henry London is a trading name of Peers Hardy (UK) Limited. These terms and conditions of sale (“terms”) govern your purchases from www.henry-london.com (the “Website”) and forms a contract between you and Peers Hardy (UK) Limited, a company registered in England and Wales with registration number 1391526 and Vat number GB300 2330 42 whose registered office is at Precision House Starley Way, Birmingham International, Park, Bickenhill Lane, Solihull, West Midlands, B37 7GN (“Henry London”).
1.2 These terms will apply to any contract between Henry London and you for the sale of product to you. Please read these terms carefully and make sure that you understand them, before ordering any product from the Website. By placing an order with Henry London, you agree to be bound by these terms. You should print a copy of these terms or save them to your computer for future reference.
1.3 Henry London’s shopping pages will guide you through the process of placing an order. The order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
We will not use, sell, share, or rent any information which you provide on this Website in ways different from what is disclosed in this statement. We may collect and process information that you provide by filling in forms on our Website, details of transactions you carry out through our Website and details of your visits to our Website. If you contact us we will keep a record of that correspondence.
We may use your data to provide you, via email, post or SMS with information, products or services that you request from us or which we feel may be of interest to you. We may also share your details with selected third parties which we believe may be of interest to you, where you have consented to be contacted for such purposes.
Additionally, we may contact you via email for review purposes in order to improve our services. If you wish to be excluded from such communications please respond to any correspondence received from Henry London to inform us of your preference.
You can read more about how Henry London use personal data and cookies here: [www.henry-london.com/cookie]
4.1 Once Henry London has received your order, Henry London will send an acknowledgement email to your email address. It is therefore important that you enter your email address correctly when placing your order. Henry London recommends saving this email in order to facilitate any contact with our Customer Service Department you may have in the future. An order confirmation email will be sent to you shortly after acknowledgement as proof of purchase (the “Confirmation Email”). The contract between you and Henry London is only formed at the point Henry London send you the Confirmation Email.
4.2 If Henry London are unable to supply you with a product, for example because that product is not in stock or no longer available or because Henry London cannot meet your requested delivery date, Henry London will inform you of this by email and will not process your order. Henry London will notify you if a replacement or equivalent product if available. If you have already paid for the product, Henry London will refund you the full amount including any delivery costs charged as soon as possible.
5.1 You can pay with credit or debit cards, or pay pal.
5.2 Credit and debit card payments are handled by Global Iris with secure encryption under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments made to Henry London.
5.3 Payments can be made in pounds sterling, US dollars or euros depending on the currency chosen by you. If you select to pay in one of these currencies and your card is denominated in the same currency then the amount taken from your card will match the price quoted. If your card is not denominated in the selected currency, the final price will be calculated in accordance with the applicable exchange rate on the date that your card issuer processes the transaction. Henry London cannot be held responsible for any loss due to exchange rate fluctuations. This does not affect your statutory rights.
5.4 In the event that no payment has been received after submitting your order, Henry London may automatically cancel your order.
5.5 Charges on card statements will appear as Henry London.
6.1 The prices of product will be as quoted on the Website at the time you submit your order. All prices (where applicable) on the Website include UK VAT at the applicable current rate chargeable in the UK for the time being. If the rate of VAT changes between the date of your order and the date of delivery, Henry London will adjust the VAT you pay, unless you have already paid for the product in full before the change in VAT takes effect.
6.2 All international customers are responsible for paying import duties and customs charges. There are only a few exceptions where we will cover import duties and taxes: United States, Canada, Australia, Norway and Switzerland. If these local taxes, duties, fees, levies or other charges are refused or not paid by the customer, then the item could be returned to Henry London or possibly destroyed if too expensive to return. Please note that if this happens, Henry London would only refund the cost of the returned product less any costs incurred in returning the item to Henry London. Therefore, should the item be destroyed the customer will not be entitled to a refund. This does not affect your statutory rights as a consumer.
6.3 Henry London always try to make sure that the prices on the Website are accurate but errors may occur. If Henry London discover an error in pricing of the product in your order, before it is confirmed, Henry London will inform you as soon as possible using the contact details you supply.
6.4 Prices quoted on the Website are in UK pound sterling, US dollars or euros. Outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. The exact price that you pay will be dependent on the payment provider. Henry London cannot be held responsible for any loss due to exchange rate fluctuations.
7.1 A two year warranty is provided with your product, which does not affect your statutory rights. You have statutory rights in relation to products that are faulty or not as described. These statutory rights are not affected by the warranty in this section or anything else in these terms. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.2 This warranty covers manufacturing defects on the watch itself, not the strap or battery. In the event of a breach of this warranty, Henry London will at our option repair, replace or refund the costs of the defective product. To make a claim under this warranty, please use Henry London’s contact form on the "Contact Us" page of the Website. In the email you need to specify your name, address, order number and a detailed description of the defect. During the warranty term, Henry London may still charge you for any repairs and replacements in the following circumstances:
7.2.1 Failure or damage caused by improper use or carelessness.
7.2.2 Failure or damage caused by unjustifiable repair or modification.
7.2.3 Aesthetic changes that occur during normal wear and tear.
7.3 You must provide Henry London with proof of purchase to make a claim under this warranty. Henry London may require you to return the product to process your warranty.
7.4 Please be aware that Henry London will charge for battery replacement.
7.5 Henry London may replace the case, dial, hands, crystals, watchband or other parts of the watch with substitutes if the originally specified components are not available.
Henry London has the right to adjust prices and change product information such as product pictures and offers on the Website. The images of the product, engraving previews and information texts on the Website are for illustrative purposes only. Although Henry London have made every effort to display the colours accurately, Henry London cannot guarantee that your computer's display of the colours accurately reflect the colour of the Product. Your product may vary slightly from those images.
9.1 Delivery information is available on the Website. Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond Henry London’s reasonable control. Please note, orders will be dispatched once payment has successfully been cleared.
9.1 (a) Delivery to UK and international addresses are free.
9.1 (b) We offer Free Next Day UK Delivery (signed for) – orders must be placed before 2pm Monday to Thursday. Orders placed on Friday, Saturday and Sunday will be processed on the next working day.
9.1 (c) We offer Free Royal Mail 24 Delivery (3-4 working days, not signed for) – orders must be placed before Thursday 2pm to be dispatched same day. Orders placed after 2pm and on Friday, Saturday or Sunday will be processed on the next working day.
9.1 (d) UK customers who place an order on Friday before 2pm but want next day Saturday guaranteed delivery will incur a £5.00 delivery charge.
9.1 (d) Our premium UK delivery services are subject to limitations and restrictions. Customers living in certain areas of the UK will not be guaranteed next day delivery and delivery can take up to 5 working days. Please see Royal Mail map for affected areas and more information. (Click Here)
9.1 (e) We offer free worldwide shipping. There are a few countries we are unable to ship to.
9.1 (f) Most international customers are responsible for paying import duties, customs and taxes upon receipt of their order. For more information please review our Delivery and Returns page.
9.1 (g) Please note, watch boxes are valued at £1.00/$1.00/€1.00 on your invoice. This information is shared with our courier to determine import duty costs.
9.2 Estimated delivery times for international orders range from 5 to 10 working days.
9.3 Risk in the Product shall pass to you at the time of delivery. This means that from the time of delivery you will be responsible for care of the product and you must bear the cost of any loss of and/or damage to the product. Delivery shall be deemed to occur at the time when the Product arrive at the place of delivery you specified at the point of order.
10.1 In addition to your statutory rights in respect of faulty products, you have the right to cancel this contract within 30 days from the day on which you receive the product.
10.2 To exercise the right to cancel, you can use the form on Henry London’s "Contact Us" page of the Website, by email on email@example.com, post or by telephone on +44 (0) 121 524 1400. You may use the model cancellation form attached to these terms as a schedule, but it is not obligatory.
10.3 Engraved items are eligible for return and refund however are subject to a surchage. £10.00/$15.00/€15.00 will be deducted from your refund to cover services and replacement costs. This does not affect your statutory rights.
10.4 Henry London may make a deduction from the reimbursement for loss in value of any product supplied, if the loss is the result of unnecessary handling by you.
10.5 If you cancel this contract, Henry London will reimburse to you all payments received from you subject to surcharges detailed above plus any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Henry London.
10.6 You, the customer, are responsible for return shipping/courier fees except in cases where the item is faulty. Please review our Delivery and Returns page for more information.
10.7 You must take reasonable care of the product whilst it is your possession. Henry London recommend that the watch is returned using an insured, recorded service as we cannot accept responsibility for parcels that are lost or damaged in transit. The cost of returning the product must be paid by you.
10.8 Henry London will make the reimbursement without undue delay, and not later than:
10.8.1 14 days after the day Henry London receive back from you any product supplied; or
10.8.2 (if earlier) 14 days after the day you provide evidence that you have returned the product.
10.9 Henry London will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
10.10 If the product has been delivered to you, you shall return the product to Henry London, without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation of this contract to Henry London. The deadline is met if you send back the product before the period of 30 days has expired.
10.11 Reimbursement will be made in the same currency as the original purchase. If your card is denominated in another currency to the payment currency selected at the time of purchase, there may be an exchange rate fluctuation when your card provider translates the refund into your denominated currency. Henry London is not responsible for this and will not refund any differences between the amount taken at the time of purchase and the amount refunded. If you are purchasing from the UK, a full refund will be provided in accordance with your statutory rights.
10.12 If you reside outside of the EU, your purchase may be liable to import taxes and duties. If you return your watch to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.
Learn more about the EU Online Dispute Resolution process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
All ‘Engraved’ items are refundable however a fee (£10.00/$15.00/€15.00) will be deducted from your refund to cover services and replacement costs. This does not affect your statutory rights.
12.1 If Henry London fail to comply with these terms, Henry London are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or negligence. Loss or damage is foreseeable if it is an obvious consequence of Henry London’s breach or if it was contemplated by you and Henry London at the time we entered into this contract.
12.2 Henry London only supply the product for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and Henry London have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 Henry London do not in any way exclude or limit liability for:
12.3.1 death or personal injury caused by our negligence;
12.3.2 fraud or fraudulent misrepresentation;
12.3.3 any breach of the terms implied by section 12 of the Sale of Product Act 1979 (title and quiet possession);
12.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Product Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
12.3.5 defective product under the Consumer Protection Act 1987.
13.1 Henry London will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract with you that is caused by circumstances beyond our control.
13.2 All product remain Henry London’s property until full payment is made.
13.3 This Contract is between you and Henry London. No other person shall have any rights to enforce any of its terms
13.4 All attempts at fraud will be reported to the police and Henry London reserves the right to cancel the purchase if any suspicion is raised.
13.5 The terms are subject to the laws of England and Wales. You and Henry London agree to the exclusive jurisdiction of the courts of England and Wales. However, if you are a resident in Northern Ireland, you may bring proceedings in Northern Ireland. Equally, if you are a resident in Scotland, you may bring proceedings in Scotland.
13.6 Henry London reserves the right to terminate your account at its sole discretion and such termination can be made without prior notice.
Last updated 2015-09-25 Issue 1
Schedule MODEL CANCELLATION FORM
Note: Complete and return this form only if you wish to withdraw from the contract.
1.1 The website at www.henry-london.com ("Site") is a website operated by Peers Hardy (UK) Limited, registered in England and Wales under company number 1391526 with its registered office at Precision House Starley Way, Birmingham International, Park, Bickenhill Lane, Solihull, West Midlands, B37 7GN (“We”, “Us” or “Our”). Our VAT number is GB300 2330 42. We are a limited company.
1.2 If users of the Site (“You” or “Your”) have any questions about these Terms or any problems accessing or using the Site or any of its contents please contact [firstname.lastname@example.org].
2.2 The Site is provided to You for Your personal use subject to these Terms. By using the Site, You agree to be bound by these Terms.
2.3 If You do not agree to be bound by these Terms, do not continue to access or use this Site.
3.1 References to these ‘Terms’ include the following additional terms which apply to Your use of the Site:
3.1.2 Our Acceptable Use Policy ([coming soon]) which sets out the permitted and prohibited uses of the Site. When using the Site, You must comply with the Acceptable Use Policy.
3.2 If You purchase goods from the Site, Our Terms and Conditions of Sale ([please see above document]) will also apply to the sales.
4.1 We may revise the provisions of these Terms at any time by amending this page and such revisions are effective immediately from the time they are included on the Site.
4.2 You agree to review these Terms regularly to ensure You become aware of any revisions to them and by continuing to access or use this Site You agree to be bound by the revised Terms.
5.1 We may update the Site at any time, and may change the content at any time. Please note that any of the content on the Site may be out of date at any given time and We are under no obligation to update it.
5.2 We do not guarantee that the Site, or any content on it, will be free from errors or omissions.
6.1 Access to this Site is permitted on a temporary basis, and We do not guarantee that the Site will always be available or uninterrupted. We may suspend, withdraw or change all or any part of the Site without notice. We will not be liable if for any reason the Site or any part of it is unavailable at any time or for any period.
6.2 You are responsible for making all arrangements necessary for You to have access to the Site. You are also responsible for ensuring that all persons who access the Site through Your internet connection are aware of these Terms and that they comply with them.
7.1 If You choose, or You are provided with, a user identification code, password or any other piece of information as part of Our security procedures, You must treat such information as confidential, and You must not disclose it to any third party.
7.2 We have the right to suspend Your account and disable any user identification code or password, whether chosen by You or allocated by Us, if in Our opinion You have failed to comply with any of the provisions of these Terms.
7.3 If You know or suspect anyone other than You knows Your user identification code or password, You must promptly notify Us at [email@example.com].
7.4 The internet is not a secure medium and privacy cannot be assured. We therefore do not accept responsibility for any harm or damage You may experience or incur by sending personal or confidential information to Us over the internet or if We send You such information at Your request.
8.1 We or Our licensor are the owner or licensee of all intellectual property rights in the Site and all design, text, pictures, graphics (and the selection and arrangement of them), software compilations, coding, underlying source code, software and all other material on the Site. All such rights are reserved.
8.2 You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for Your own personal, non-commercial use, provided You keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without Our written permission.
8.3 You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from Us or Our licensors.
8.4 Infringement of any rights in the Site or the materials associated with the Site may lead to criminal and/or civil sanctions in the UK, US and other countries.
8.5 If You copy, print or download material from the Site in breach of these Terms You must immediately cease to use the Site and erase, destroy and/or return any unauthorised materials to Us.
8.6 If You believe that any content on the Site in any way infringes intellectual property rights belonging to You or any third party please contact Us immediately identifying Your rights and the material You claim is infringing Your rights.
9.1 The content on the Site is provided for general information only and is not intended to amount to advice to be relied upon. We will not be liable for any losses arising out of any reliance placed on the content of the Site by You, or any person informed of its contents.
9.2 Please also note that any of the content on the Site may be out of date at any given time and We make no (and expressly disclaim all) representations and warranties, express or implied, in respect of the Site or its contents including, but not limited to, the accuracy or completeness of the Site and its contents.
10.2 The Site provides content from other internet websites or resources and while We try to ensure that material included on the Site is correct, reputable and of high quality, We do not make any warranties or guarantees in relation to that content. If We are informed of any inaccuracies in the material on the Site We will attempt to correct the inaccuracies as soon as We reasonably can.
10.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise that was unforeseeable to Us at the time You used the Site.
10.4 If You are a business user, please note that in particular, We will not be liable for:
10.4.1 loss of profits, sales, business or revenue;
10.4.2 loss of data;
10.4.3 loss or damage to property;
10.4.4 business interruption;
10.4.5 loss of anticipated savings;
10.4.6 loss of business opportunity, goodwill or reputation; and/or
10.4.7 any indirect or consequential loss or damage.
10.5 Different limitations and exclusions of liability apply to the supply of goods to You, which are set out in Our Terms and Conditions of Sale ([please see above document]).
11.1 Whenever You make use of a feature that allows You to upload material to the Site or post comments or messages for others to read, or to make contact with other users of the Site, You must comply with the content standards set out in Our Acceptable Use Policy.
11.2 You warrant that any such contribution complies with those standards, and You agree to indemnify (reimburse) Us and keep Us indemnified for any liability which We may incur as a result of Your contribution not complying with those standards.
11.3 Any material You upload to the Site will be considered non-confidential and non-proprietary, and We have the right to retain, use, copy, distribute and/or disclose to third parties any such material for any purpose. We also have the right to disclose Your identity to any third party who is claiming that any material posted or uploaded by You to the Site constitutes a violation of their rights.
11.4 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by You or any other user of the Site.
11.5 We have the right to remove any material or posting You make on the Site if, in Our opinion, such material does not comply with the content standards set out in Our Acceptable Use Policy ([coming soon]).
11.6 The views expressed by other users on the Site so not represent Our views or values.
12.1 Please note that there are inherent risks in communication via the internet and although We will use Our reasonable endeavours to prevent contamination of any material sent to You with any virus or similar destructive code We do not guarantee that the Site will be secure or free from viruses, bugs or similar destructive programs or code.
12.2 We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which any computer equipment and/or software used by You may suffer as a result of Your accessing the Site and/or any other communication via the internet between You and Us.
12.3 It is Your responsibility to scan what You choose to download from the Site to ensure that it is free of such items as viruses, worms, trojan horses, logic bombs and other similar destructive code.
12.4 You must not introduce any viruses, worms, trojan horses, logic bombs or other similar destructive code or malicious material to the Site. You must not attempt to gain unauthorised access to the Site, the servers on which it is stored or any server, computer or database connected to the Site, nor attack the Site using a denial of service attack or a distributed denial of service attack. We may report any such breaches and disclose personal data relating to You to any relevant law enforcement agency. In the event of such a breach, Your right to use the Site would cease immediately.
13.1 You may not link to any of the Site’s web pages without Our prior permission.
13.2 You many not frame or permit another to frame the Site on any other website, nor may You create a link to any part of the Site other than the home page.
13.3 You must not establish a link that suggests any form of association, approval or endorsement with or from Us where none exists.
13.4 We reserve the right to withdraw permission to link to the Site at any time and without notice.
13.5 Any website which is linked to the Site must in all respects comply with the Acceptable Use Policy ([coming soon]).
A third party website accessed from a link on the Site is independent from Us and We have no control over the content and/or management of that website. You view and rely upon the contents of any such third party website at Your own risk. We accept no liability to You and make no representations or endorsements about any third party websites or the content on such websites.
15.1 You may not transfer any of Your rights under these Terms to any other person. We may transfer Our rights under these Terms to another business or person where We reasonably believe Your rights will not be affected.
15.2 If You breach these Terms and We choose not to take immediate action, such inaction shall not constitute a waiver of Our rights and remedies and We will still be entitled to use such rights and remedies at a later date or in any other situation where You breach the Terms.
16.1 Subject to 16.2, these Terms are subject to the laws of England and Wales and You and We agree to the non-exclusive jurisdiction of the courts of England and Wales.
16.2 If You are a consumer, the Terms are subject to the laws of England and Wales and You and We agree to the non-exclusive jurisdiction of the courts of England and Wales. Therefore, if You are a resident in Northern Ireland, You may bring proceedings in Northern Ireland. Equally, if You are a resident in Scotland, You may bring proceedings in Scotland.